RoofExpertUSA Indianapolis Privacy Policy
Our commitment to data privacy, secure communications, and transparent consumer referral practices.
Roof Expert USA operates the website https://indianapolisin.roofexpertusa.com/ and is committed to protecting the privacy and personal information of property owners utilizing our emergency roofing intake and referral dispatch services. This Privacy Policy outlines our data handling practices, disclosure policies, and security measures.
1. Information We Collect
Because we enforce an absolute Zero Web Forms Policy, we do not collect personal identifying information through digital submission forms. Information is collected strictly when you choose to communicate with our dispatch intake desk via direct telephone at (888) 208-4155:
- Contact Details: Your name, phone number, and callback number provided verbally during phone intake.
- Property Location: Physical street address, city, and neighborhood location of the damaged property requiring inspection or emergency mitigation.
- Damage Details: Verbal descriptions of storm severity, active leak points, roof type, and insurance claim status.
- Technical Log Data: Standard server logs, including anonymized IP addresses, browser types, referring pages, and access timestamps collected automatically by web server infrastructure.
2. How We Use Collected Information
Information provided during emergency telephone intake is utilized solely for:
- Connecting you with an independent, licensed, and qualified roofing contractor operating within your local Marion, Hamilton, or Johnson County community.
- Facilitating direct communication between the dispatched roofing contractor and your property contact.
- Quality assurance, emergency call routing optimization, and customer service follow-up.
- Compliance with applicable municipal, state, and federal legal obligations.
3. Information Sharing and Disclosure
We do not sell, rent, monetize, or broadcast your personal information to third-party telemarketers or unrelated advertisers. Your information is transmitted strictly to the independent roofing contractor matched with your emergency service request for the sole purpose of evaluating and repairing your roof.
4. Cookies and Analytical Tracking
Our static website uses minimal essential session cookies to ensure proper technical rendering, responsive layout delivery, and anonymous aggregate traffic analytics. We do not deploy invasive third-party cross-site advertising trackers or tracking pixels. You may configure your browser to reject cookies without impacting your ability to call our dispatch desk.
5. Data Security Measures
We implement industry-standard administrative, technical, and organizational security protocols to safeguard information transmitted during intake. Our website is delivered exclusively over secure Transport Layer Security (TLS/HTTPS) protocols.
6. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will be posted to this URL with an updated effective date. Continued use of our referral services after changes constitutes acceptance of the revised terms.